With time we start to have a better understanding of our customer’s needs and their behavioural patterns. As we mature from baristas and/or roasters to a more knowledgeable specialty coffee professional, we all dream of owning a coffee shop at some point.
I recently opened my own shop, alongside my business partner who has shed new light on what the administrative needs of a shop are. Her admin skills are easily rubbing off on me, and together with our shop manager, we are building our own little empire, fueled by the brown liquid we call specialty coffee. We have always focused on the quality of the coffee and the sensory experience of the customer.